How to Raise a Complaint

Last updated: October 2026

We want every homeowner who reaches Productscatch Pest Control to be treated fairly and honestly. If something went wrong, tell us. This page shows how to file a complaint and what happens afterward. It is a general template and is not legal advice.

What You Can Tell Us About

You can write to us about:

• Your experience when you called or contacted Productscatch Pest Control
• The way your personal information was handled
• Anything on this website that seems unclear or wrong
• How a provider we connected you with behaved

If the Problem Is With a Provider

Providers in our network are independent businesses. Each one is responsible for its own estimates, prices, products, work, and customer service. If you are unhappy with work done in your home, the usual first step is to raise it with the provider directly. Keep a written record as you go.

We still want to hear about it. Feedback helps us keep our network honest, and providers who repeatedly fall short of what we expect may be removed. Please know that Productscatch Pest Control cannot settle contract disputes, issue refunds for a provider's work, or make decisions for a provider.

If your worry is about how a pesticide was applied, you can also contact the agency that oversees pest control in Florida.

Sending Your Complaint

Email contact@productscatch.garden and include:

• Your name and the easiest way to reach you
• The date you contacted us or the provider
• The phone number you called or the form you used, if you remember
• The provider's name, if you know it
• A clear account of what happened and what you would like us to do

After You Write

We will confirm that we received your complaint by email, usually within a few business days. Then we will look into what happened. That may include contacting the provider. Afterward, we will reply with what we found and any steps we are taking.

Still Not Happy?

If our answer does not satisfy you, reply and ask us to take another look. You may also reach out to your state's consumer protection office or attorney general, or to your local Better Business Bureau.

Contact

Email: contact@productscatch.garden